Shipping

Where do you ship to?
We currently ship to all locations within Australia.

How much does shipping cost?
We offer free shipping Australia-wide on all our products — no minimum spend required.

Where are your products shipped from?
Most of our products are shipped directly from our international suppliers. This allows us to offer a wide variety of quality pet items at the best possible prices.

How long does delivery take?
Delivery times typically range from 10 to 20 business days, depending on your location and the specific product. Some items may arrive sooner, while others may take a few extra days.

Will I receive tracking information?
Yes, you will receive a tracking number via email once your order has been shipped. You can track your order at any time using our Track Order page.

What if my order is delayed?
While delays are rare, they can occasionally happen due to customs or carrier issues. If your order takes longer than expected, please contact us — we’re here to help.